BDA Shop aims to provide a high level of customer service. If you have any suggestions or comments to help us improve service standards, please email them to us at firstname.lastname@example.org.
All UK orders will be delivered within 7 working days of the order being confirmed. Postage and packing is free of charge on all deliveries for the first delivery to members. If the package is returned to the BDA, and a second delivery attempt is requested, the member will be asked to cover the costs of re-delivery. A flat rate handling fee of £4.50* is charged for all UK non-member orders. The BDA cannot be liable for items delayed in the post by unforeseen problems, such as postal strikes or bad weather conditions. *Price may increase depending on weight of order.
Unfortunately at this time, we do not offer international shipping.
Lost or Undelivered Products
In order for the BDA to trace an order; in the unlikely event of your order being lost or undelivered, please contact us either by phone, email or post:
64 Wimpole Street, London, W1G 8YS
Tel: 020 7563 4555
Returns and Refunds
We hope that the item(s) ordered are received in good condition and you are fully satisfied with them. If you wish to return the goods, you must do so within 14 days of the dispatch note date in saleable quality. Refund payments will be made to the same card used for purchase. Refunds will take up to 5 working days. Full details of how to return an item will be included on the dispatch note enclosed with your item(s) ordered. The goods must be returned in their original packaging. Before returning the item(s), please contact BDA Shop on 020 7563 4555 or email email@example.com to obtain a returns reference number.