Taking its lead from the concept of delivering oral care using a
team approach, this book considers how the whole team can
contribute to providing the very best care and support to each and
every patient. In its practical approach to the subject, the book
identifies methods in which feedback from patients can best be
gathered and the ways in which it can be advantageously utilised.
A whole chapter is devoted to how complaints can be handled,
both to retain satisfied patients and also to drive up standards.
80 pages, paperback