Taking its lead from the concept of delivering oral care using a
team approach, this book considers how the whole team can
contribute to providing the very best care and support to each and
every patient. In its practical approach to the subject, the book
identifies methods in which feedback from patients can best be
gathered and the ways in which it can be advantageously utilised.
A whole chapter is devoted to how complaints can be handled,
both to retain satisfied patients and also to drive up standards.
A guide for dental and medical
professionals who require a good
understanding of statistical methods.
Written and designed to aid in
understanding and appraising papers
or reports that include statistical
analyses and to assist in carrying out
analysis of your own data.
Drawing on the latest research, this book offers a
practical, jargon-free overview of the dentist-patient
relationship, with the aim of creating greater job
satisfaction for the dentist as well as the provision of
better dental care. The book reinforces that pragmatic
approach but adds the advantages of understanding and
applying practical psychological strategies to improve
and underpin it. The central theme of the book is that
dental health care is a two-person endeavour rather than
something that one person does to another.